Manage Announcement Templates
Communication
Manage Announcement Templates
1. Basic Important Announcement
When you make an announcement, this message is automatically sent to the customers on their email address. You can see this template from the Communications tab in the navigation bar of Resos system.
Upon clicking on Communications, the template will open and you can edit it. You can edit both Email and SMS templates.
From here you can edit the Template Key and Email subject.
As you scroll more, you will be able to see and edit the email body. Please refrain from editing the text in the brackets as they are coded for specific purposes.
If you want to edit the SMS template, switch to SMS tab from the tab. The SMS characters for SMS text body is 160 characters. Please do not edit the text in the brackets. Once you have made changes to the text, click on Update.
2. Trip Confirmation
When someone orders a trip with you and you confirm that the trip is going, the system will automatically send a ‘Trip Confirmation’ email and SMS to your customers. This template can be edited by using the Edit button as shown below
When you click on it, the template will open and you can edit the content. Select the ‘Blue’ button for Email template and the other for SMS template.
From here you can change the Template Key, Email Subject and the email text.
As you scroll down the template you will see your email text. The default content shows the following details
- First Name
- Last Name
- Boat name
- Trip type name
- Departure date
- Landing Name
- Departure time
- Landing phone number
The highlighted text is editable and please refrain from touching this content in the curly braces, the reason being the database will automatically fill them when the message will be sent to the customers.
Similarly, refrain from editing the content that’s in the email signature. It will be auto filled by the system.
However, you can edit the text which is not in brackets such as you can write that please arrive two hours early for check in instead of one hour.
3. Trip Cancel
Due to any uncertain circumstances, the trip may be called off and in such a scenario, this message is shooted to the customer on their email address and SMS.
A landing can cancel a trip from the ‘Current Events’ section in the left navigation bar. Select the Event which you wish to cancel and click on the ‘Announce’ button in the bottom.
Select ‘Cancel Event’ from the dropdown that appears under the ‘Announce’ button.
Here you will see some pre-designed ‘Cancel Types’ which you can choose for the reason of Trip Cancellation. The purpose of this is to escape procedures when you have to write reasons for cancellation that are very much common such as ‘Trip cancelled due to bad weather’.
There can be bad weather conditions on any day so you can save this ‘Cancel type’ and it will reflect here. Similarly the trip can be cancelled due to low capacity. If there is some other reason for trip cancellation and it is not something which happens often, you have to click on ‘Others’. When you do so, you can enter the reason for trip cancellation that is different from the above two.
Like, here we have written ‘The trip is canceled due to a medical emergency’. Medical emergencies do not have frequent tendencies to happen so you can write it from here.
When you announce ‘Trip Cancellation’ from the ‘Current Events’ and choose this reason, it shoots an email and an SMS to the customer on their billing email address.
You can find this email template in the ‘Communications’ area of the left Navigation bar in the Resos system.
Click on the ‘Edit’ button on the left and when you do it, you will see the below screen where you can edit your Email template as well as SMS template. The customer will receive both Email and an SMS for every communication. Our SMS service is very quick and it takes only 7 seconds to reach the customer mobile.
Edit Email Template – From here you can edit your Template Key and Email subject.
When you scroll down more, you will see the email text body which you can edit. Please refrain from editing the text in the brackets as they are specifically programmed and will fill itself from the database when the email will be sent out to the customers.
In the ‘Reason for Cancellation’ section, the system will send the same reason which you have selected earlier while announcing the trip cancellation from the Current Events section (Read above).
Edit SMS Template – Similarly, by switching to the SMS tab, you can see the body text. Please only edit the text which is outside the brackets. Once you have made the changes, click on ‘Update’.
